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1.Eligibity
1.Eligibity
Applies to packages not dispatched to destination due to:
[PF-5] Order canceled
[PF-6] Retained at origin
[PF-7] Tax payment not made
[PF-9] Empty/incorrect contents—undeliverable to buyer
Labels with errors or shipments exceeding service limits (oversize/overweight)
2.Return Options
2.Return Options
2.1 Sellers with Pick-Up Service
2.1 Sellers with Pick-Up Service
MailAmericas schedules bi-weekly return deliveries directly to the seller.
2.2 Sellers with Drop-Off
2.2 Sellers with Drop-Off
Choose one of the following:
A) Pick up at Warehouse
Address: 9910 NW 21st Street, Miami, FL 33172
Schedule: First week of each month (delivering packages accrued in the prior month; e.g., first week of August → July packages)
Hours: Monday–Friday, 10:00 a.m.–4:00 p.m.
ID: Present the registered seller name at arrival.
B) Ship via Preferred Courier
Complete the following form to arrange a return shipment:
With this information, MailAmericas will issue the return label and consolidate your shipment. Dispatch cadence:
Monthly: First week of the month → prior month’s packages
Bi-weekly: First week of the month → second half of the prior month’s packages2.1 Sellers with Pick-Up Service
MailAmericas schedules bi-weekly return deliveries directly to the seller.
3.Storage & Disposal
3.Storage & Disposal
Packages not picked up and without courier instructions will be destroyed after 15 calendar days of storage.
4.Contact
4.Contact
Questions about packages at origin: warehouse_group@mailamericas.com
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